1 Who We Are and How to Contact Us
WildAce ("WildAce," "we," "us," "our") is the operator of the online gaming platform accessible at wildace.app. WildAce is incorporated in the Philippines and holds a valid gaming license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). In terms of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, WildAce is the personal information controller in respect of your data.
Our registered Data Protection Officer (DPO) is responsible for overseeing data protection practices at WildAce and can be reached directly at privacy@wildace.app. If you have any questions about how your personal data is handled, please contact the DPO before sending a formal complaint to the National Privacy Commission.
This Privacy Policy is written in plain English for the benefit of Filipino players. If anything here is unclear to you, contact our DPO and we will explain it — in Filipino or English, whichever you prefer.
2 Personal Data We Collect
WildAce collects personal data from you in several ways: directly when you register and use the platform, automatically when you interact with our website, and from third parties where required for compliance. Here is a breakdown of the categories of data we collect and why:
| Category | Examples | How Collected |
|---|
| Identity data | Full name, date of birth, nationality, government ID number | Registration form / KYC upload |
| Contact data | Email address, mobile number, home address | Registration form |
| Financial data | GCash number, bank account name, transaction history | Deposit/withdrawal forms |
| Technical data | IP address, device type, browser type, operating system | Automatic (cookies/logs) |
| Usage data | Games played, bets placed, session duration, login times | Automatic (platform activity) |
| Communications data | Live chat transcripts, email correspondence, support tickets | When you contact us |
WildAce does not collect sensitive personal information as defined under RA 10173 — such as health data, political opinions, or biometric data — unless specifically required by PAGCOR regulations, in which case you will be notified in advance.
3 How WildAce Uses Your Personal Data
Every piece of data WildAce collects is used for a specific, documented purpose. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent:
- Account management: To create and maintain your WildAce account, verify your identity, and allow you to log in securely.
- Transaction processing: To process deposits and withdrawals accurately through your chosen Philippine payment method — GCash, Maya, BDO, BPI, and others.
- Regulatory compliance: To meet PAGCOR obligations, including Know Your Customer (KYC) requirements and Anti-Money Laundering Act (AMLA) reporting obligations.
- Customer support: To respond to your queries, investigate disputes, and improve our support services based on interaction history.
- Responsible gaming: To monitor play patterns and identify players who may benefit from responsible gaming tools such as deposit limits or self-exclusion.
- Platform improvement: To analyse usage data in aggregate form to improve game performance, platform stability, and user experience.
- Security and fraud prevention: To detect, prevent, and investigate suspicious activity, fraudulent accounts, and potential security breaches.
- Marketing communications: To send you promotions and WildAce VIP Club updates — only if you have opted in to marketing emails. You can unsubscribe at any time through your account settings.
Marketing emails from WildAce are opt-in only. If you opted in during registration and change your mind, go to Account Settings → Notifications → Email Preferences, or click Unsubscribe in any marketing email. We honour unsubscribe requests immediately.
4 Legal Basis for Processing
Under the Philippine Data Privacy Act, WildAce must have a lawful basis for processing your personal information. The bases we rely on are as follows:
- Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to when registering your WildAce account — including identity verification, transaction processing, and account management.
- Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act itself.
- Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where our legitimate interests are not overridden by your rights and freedoms.
- Consent: Processing for marketing communications and the use of non-essential cookies, where you have given us clear, affirmative consent that you can withdraw at any time.
5 Who We Share Your Data With
WildAce does not sell your personal data. We share data only with the following categories of recipients and only to the extent necessary for the stated purpose:
- Payment processors: GCash (Mynt), Maya (PayMaya Philippines), and other Philippine payment service providers for the processing of deposits and withdrawals. These processors are bound by strict data handling agreements and PCI-DSS standards.
- KYC and identity verification providers: Third-party verification services that assist WildAce in confirming player identity in compliance with PAGCOR KYC requirements. These providers operate under data processing agreements and may not use your data for any other purpose.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC), where disclosure is required by law.
- IT and platform service providers: Cloud hosting, cybersecurity, and analytics providers who process technical and usage data on our behalf under strict data processor agreements.
- Legal and professional advisers: Lawyers and auditors, where necessary to protect WildAce's legal rights or comply with a court order.
WildAce does not share your personal data with advertising networks, social media companies, or data brokers. Any third party that receives your data for operational purposes is contractually prohibited from using it for their own marketing.
6 Cookies and Tracking Technologies
WildAce uses cookies and similar technologies on the wildace.app platform. A cookie is a small text file stored on your device that helps our platform recognise you, remember your preferences, and function correctly. The types of cookies WildAce uses are:
- Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
- Functional cookies: Remember your language preference, last visited game, and display settings. Disabling these may reduce your experience quality.
- Analytics cookies: Help us understand how players use the WildAce platform in aggregate — which pages are visited most, where players drop off, and how performance can be improved. These do not identify you personally.
- Marketing cookies: Used only if you have opted in to marketing communications. These help us show relevant WildAce promotions within the platform.
You can manage cookie preferences through your browser settings at any time. Clearing cookies will log you out of your WildAce session and reset functional preferences.
7 Data Retention
WildAce retains your personal data for different periods depending on the type of data and the purpose for which it was collected. Our standard retention periods are:
- Account and identity data: Retained for the duration of your account and for 5 years after account closure, in compliance with PAGCOR record-keeping requirements and the AMLA.
- Transaction records: Retained for 10 years from the date of the transaction as required by the Anti-Money Laundering Act of the Philippines.
- Customer support records: Retained for 3 years from the date of the last interaction, in case of later disputes or regulatory requests.
- Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.
- Technical and usage data: Aggregated and anonymised within 12 months of collection. Raw technical logs are deleted within 90 days.
When your data reaches the end of its retention period, WildAce securely deletes or anonymises it so it can no longer be linked to you personally.
8 Security Measures
WildAce implements a multi-layered security framework to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and WildAce servers
- AES-256 encryption for data stored on WildAce databases
- Two-factor authentication (2FA) available for all player accounts
- Regular penetration testing and vulnerability assessments by independent cybersecurity firms
- Strict role-based access controls — WildAce staff only access your data when needed for a specific operational task
- Dedicated security operations monitoring for unusual access patterns, 24 hours a day
- PCI-DSS compliant payment processing — no full card numbers or payment credentials stored on WildAce infrastructure
Your WildAce account is significantly more secure when 2FA is enabled. Enable it now via Account Settings → Security → Two-Factor Authentication. It takes under 2 minutes to set up.
9 Your Rights Under the Philippine Data Privacy Act
As a data subject under Republic Act No. 10173, you have the following rights in relation to your personal data held by WildAce. To exercise any of these rights, email privacy@wildace.app with your account email address and a description of your request.
WildAce will respond to all data subject requests within 15 business days. Complex requests may take up to 30 days — we will notify you within the initial 15-day window if additional time is required.
10 Children and Minors
The WildAce platform is strictly for adults aged 18 years and above. WildAce does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted during the registration process and again during KYC review.
If WildAce discovers that an account has been registered by a minor, the account will be immediately suspended, all funds will be returned to the payment method used for deposits (after deducting any promotions claimed), and the account data will be deleted in accordance with WildAce's data retention policy for closed accounts.
If you believe a minor has created a WildAce account, please contact our support team immediately at support@wildace.app or via live chat. We take reports of this nature seriously and investigate all cases promptly.
11 Changes to This Privacy Policy
WildAce reviews this Privacy Policy at least once every 12 months and updates it whenever our data practices change, new regulatory requirements apply, or following significant platform updates. The version number and effective date at the top of this page will reflect all updates.
When material changes are made to this Privacy Policy, WildAce will notify registered players via email at least 7 days before the changes take effect. Non-material changes — such as clarifications of existing practices — may be published without prior notice.
Continued use of the WildAce platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the changes, you may close your account before the effective date and request deletion of your data.
12 How to Contact Our Data Protection Officer
WildAce has a designated Data Protection Officer (DPO) who is responsible for overseeing compliance with the Philippine Data Privacy Act and for handling all data subject requests. The WildAce DPO can be contacted by:
- Email: privacy@wildace.app (for data subject requests, privacy concerns, and breach reports)
- General support email: support@wildace.app (for questions about this policy that do not require a formal data subject request)
- Response time: The DPO responds to all privacy-related emails within 3 business days, and completes formal requests within 15 business days.
If you are not satisfied with WildAce's response to a data subject request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through their official channels. WildAce will co-operate fully with any NPC inquiry.
