Legal & Policy

WildAce Terms and Conditions — Rules for Philippine Players

These Terms and Conditions govern your use of the WildAce platform. Please read them carefully before registering. By creating an account, you confirm that you have read, understood, and agreed to everything written here.

Last updated: 1 July 2025  ·  Version 4.2
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What WildAce Promises Every Player

Before diving into the full terms, here are the six things WildAce commits to every registered member — regardless of tier or account status.

PAGCOR-Licensed and Fully Legal

WildAce operates under a valid PAGCOR license. Every game on the platform is independently audited for fairness. Filipino players are protected by Philippine gaming law at all times.

Your Winnings Are Always Yours

WildAce does not place unreasonable conditions on legitimate winnings. If you win, you can withdraw. Funds are held in segregated accounts separate from WildAce operational money.

Privacy Protected Under Philippine Law

All personal data is handled in accordance with the Philippine Data Privacy Act. WildAce never sells your data to third parties. Your account information is yours alone.

Plain-Language Terms

WildAce writes its terms in clear, plain English — not deliberately confusing legal jargon. If a term is not clear to you, contact our support team and we will explain it in plain Filipino or English.

Responsible Gaming Built In

Deposit limits, session timers, and self-exclusion tools are available to every WildAce account from day one. These tools are easy to use and take effect immediately when you apply them.

Support Available 24/7

If you have questions about these terms, our support team is available around the clock via live chat and email. We respond in English and Filipino — average response time is under five minutes.

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "you," "your") and WildAce ("WildAce," "we," "us," "our"), the operator of the online gaming platform accessible at wildace.app. By registering an account, making a deposit, or using any service on the WildAce platform — whether on desktop or mobile — you confirm that you have read these Terms in full and agree to be bound by them.

If you do not agree with any part of these Terms, you should not register or use the WildAce platform. Continued use of the platform following any update to these Terms will be taken as acceptance of the revised version.

These Terms are written in plain English for the benefit of Filipino players. If anything is unclear, our support team at support@wildace.app is happy to explain any clause before you register.

2 Eligibility Requirements

To register and maintain an active account with WildAce, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

  • You must be at least 18 years of age. WildAce strictly prohibits access to minors.
  • You must be physically located within the jurisdiction where online gaming is legally permitted and where WildAce holds a valid operating license.
  • You must not be a current or former PAGCOR employee, or an employee of any WildAce affiliate, subsidiary, or partner company.
  • You must not be subject to any self-exclusion order from WildAce or any other PAGCOR-licensed gaming operator.
  • You must have full legal capacity to enter into binding contracts under Philippine law.
  • You must not be registered under a false identity or using another person's payment details.

WildAce reserves the right to request identity verification documents at any time to confirm that these eligibility requirements are met. Accounts that cannot be verified may have withdrawals suspended until verification is complete.

Providing false information during registration is a violation of these Terms and may result in permanent account closure and forfeiture of any balance. WildAce reports suspected fraudulent accounts to PAGCOR.

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3 Account Registration and Management

3.1 One Account Per Player

Each player is permitted to hold only one active WildAce account. Registering multiple accounts — whether under the same name, address, payment method, device, or IP address — is strictly prohibited. If WildAce detects multiple accounts linked to the same individual, all associated accounts may be suspended and any pending withdrawals withheld pending investigation.

3.2 Account Security

You are responsible for maintaining the confidentiality of your WildAce login credentials. You must not share your username or password with any other person. If you suspect unauthorised access to your account, you must contact WildAce support immediately at support@wildace.app. WildAce will not be held liable for losses resulting from a player's failure to maintain account security.

WildAce strongly recommends enabling two-factor authentication (2FA) on your account. This can be done through the Security section of your Account Settings at any time.

3.3 Account Verification (KYC)

In compliance with PAGCOR regulations and Philippine anti-money laundering laws, WildAce is required to verify the identity of all players before processing withdrawals exceeding ₱10,000 or at any time WildAce deems verification necessary. Acceptable identification documents include:

  • Philippine National ID (PhilSys)
  • Passport (Philippines or foreign)
  • Driver's License (LTO)
  • UMID / SSS / GSIS Card
  • Voter's ID

Proof of address (utility bill, bank statement not older than 3 months) may also be required. WildAce processes KYC documents within one (1) business day for accounts submitted with complete documentation.

3.4 Account Closure

You may close your WildAce account at any time by contacting support. Any remaining balance above the minimum withdrawal threshold will be returned to your registered payment method. If you choose to close your account as a responsible gaming measure, WildAce will apply a self-exclusion period as requested before processing the closure.

4 Deposits

WildAce accepts deposits via GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, and Visa/Mastercard bank cards. All deposit amounts are processed in Philippine Pesos (₱). The minimum single deposit is ₱50.

  • Deposits are credited to your WildAce account in real time for GCash and Maya.
  • Bank transfer deposits via InstaPay or PESONet are credited within 30 minutes during banking hours.
  • WildAce charges no deposit fees. Any fees charged by your bank or e-wallet provider are your responsibility.
  • You may only deposit using a payment method registered in your own name. Third-party deposits are not permitted.
  • Deposits that cannot be matched to a verified account holder may be returned minus any applicable bank fees.

GCash deposits at WildAce are instant, available 24 hours a day. Most players in the Philippines find GCash the fastest and most convenient way to fund their account.

5 Withdrawals

WildAce is committed to processing withdrawals promptly. Withdrawal speeds by tier are as follows:

  • Silver: Standard processing — 1 to 3 hours
  • Gold: Priority processing — under 1 hour
  • Platinum: Express processing — under 30 minutes
  • Diamond: Instant processing — 24/7

The minimum single withdrawal is ₱200. WildAce charges no withdrawal fees on any tier. Withdrawals are sent to the same payment method used for your most recent deposit unless you request a change through account settings and provide documentation confirming ownership of the new payment method.

5.1 Withdrawal Conditions

All withdrawals are subject to the following conditions:

  • Your KYC verification must be complete before any withdrawal is processed.
  • Any active bonus funds must have met the applicable wagering requirements before the corresponding balance can be withdrawn.
  • Withdrawals are reviewed for compliance with AMLA regulations. Unusual patterns may trigger an additional review period of up to 3 business days.
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6 Bonuses and Promotions

WildAce offers various bonuses and promotions to registered players. All bonuses are subject to the specific terms published on the Promotions page at the time of the offer. The following general conditions apply to all WildAce bonuses unless otherwise stated:

  • Bonus funds are credited separately from real-money funds and must be wagered the required number of times before becoming withdrawable.
  • The standard wagering requirement on all WildAce bonuses is 25× the bonus amount unless the Promotions page states a different figure for a specific offer.
  • Only one bonus may be active on your account at a time unless explicitly stated otherwise.
  • Bonuses cannot be transferred, exchanged for cash, or shared between accounts.
  • WildAce VIP Club cashback is not subject to wagering requirements. Cashback credited under the VIP programme is real money, immediately withdrawable.
  • WildAce reserves the right to withdraw a bonus offer at any time before it is claimed, or to reclaim a bonus if evidence of abuse is found.

VIP Club cashback at WildAce has zero wagering requirements — it is genuine cash credited to your account every Monday. No conditions, no minimum odds. Laro na and enjoy the rewards.

7 Game Rules and Fair Play

All games on the WildAce platform operate using certified Random Number Generator (RNG) technology that has been independently tested and certified for fairness. Published Return-to-Player (RTP) percentages for each game are accurate and verified by the testing provider.

In the event of a disconnection during a live game, WildAce will attempt to complete the round using the last known player action. If a round cannot be completed, any wagered amount will be returned to your balance. WildAce is not liable for losses caused by a player's own internet connectivity issues.

In the event of a software malfunction, game error, or system failure that produces an incorrect result, WildAce reserves the right to void the affected bets and return stakes to players. This applies to all games including Tongits, Bingo, Roulette, Virtual Sports, and the sportsbook.

8 Prohibited Conduct

The following actions are strictly prohibited on the WildAce platform and will result in account suspension, closure, and possible reporting to PAGCOR and Philippine law enforcement:

  • Using automated software, bots, scripts, or any artificial intelligence to play games or exploit the platform
  • Collusion with other players to manipulate game outcomes
  • Money laundering or any attempt to use WildAce for transactions unrelated to legitimate gaming
  • Registering under a false name or using a stolen identity
  • Exploiting bugs, errors, or software glitches for financial gain
  • Bonus abuse — including creating multiple accounts to claim the same promotion more than once
  • Attempting to reverse-engineer, hack, or interfere with any part of the WildAce platform
  • Harassing, threatening, or abusing WildAce staff or other players via any communication channel

Accounts found in violation of these prohibited conduct rules will be permanently banned. Any balance held in the account at the time of closure may be forfeited if the violation involved fraud, money laundering, or bonus abuse.

9 Privacy and Data Protection

WildAce handles all personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering with WildAce, you consent to the collection, storage, and processing of your personal data as described in our Privacy Policy, which is available at wildace.app/privacy-policy.

Key data protection commitments from WildAce:

  • Your data is never sold to third-party advertisers.
  • All data is encrypted using 256-bit SSL during transmission.
  • Payment details are handled by certified payment processors and are never stored in full on WildAce servers.
  • You may request a copy of your personal data, or request deletion of your account data, at any time by emailing support@wildace.app.

10 Responsible Gaming

WildAce is committed to promoting responsible gaming among all Philippine players. The following tools are available to every registered account at no charge:

  • Deposit limits: Set daily, weekly, or monthly deposit caps through Account Settings. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
  • Session time reminders: Set alerts that notify you when you have been playing for a specified duration.
  • Self-exclusion: Temporarily or permanently exclude yourself from the WildAce platform. Temporary exclusions run from 24 hours to 6 months. Permanent exclusions cannot be reversed.
  • Reality checks: Regular pop-up messages showing your session duration and net position during that session.

If you feel that gambling is causing harm to you or your family, please visit our Responsible Gaming page for resources and guidance. WildAce also works with Philippine gambling support organisations to ensure that help is accessible to anyone who needs it.

11 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, WildAce's total liability to any player for any claim arising out of or related to use of the platform shall not exceed the value of funds held in the player's WildAce account at the time the claim arose.

WildAce shall not be liable for:

  • Loss of profits, revenue, or expected winnings
  • Losses arising from internet service interruptions, power outages, or force majeure events
  • Losses arising from a player's failure to secure their account credentials
  • Indirect or consequential losses of any kind

Nothing in these Terms shall limit WildAce's liability for fraud, wilful misconduct, or any liability that cannot be excluded under Philippine law.

12 Amendments to These Terms

WildAce reserves the right to update, modify, or replace these Terms and Conditions at any time. When material changes are made, WildAce will notify registered players via email and via an in-platform notification at least 7 days before the changes take effect. The updated version number and effective date will be published at the top of this page.

If you disagree with any amendment, you may close your account before the effective date and withdraw your balance. Continued use of the WildAce platform after the effective date constitutes acceptance of the updated Terms.

13 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including the PAGCOR Charter (Presidential Decree No. 1869, as amended) and the Philippine Data Privacy Act.

In the event of a dispute between you and WildAce, the following process applies:

  1. First contact: Raise the dispute with WildAce customer support via live chat or email at support@wildace.app. Most disputes are resolved at this stage within 48 hours.
  2. Escalation: If not resolved at customer support level, you may escalate to WildAce's Compliance Department by emailing compliance@wildace.app with full details.
  3. Regulatory complaint: If the dispute remains unresolved after the internal escalation process, you may file a formal complaint with PAGCOR through their official channels.

WildAce agrees to co-operate fully with any PAGCOR investigation into a player complaint. The courts of the Republic of the Philippines shall have exclusive jurisdiction over any legal proceedings arising from these Terms.

Key Rules at a Glance

A plain-language summary of the most important WildAce rules. This table does not replace the full Terms — please read all 13 sections above.

TopicWildAce Rule
Minimum age18 years old — strictly enforced. ID verification required for all withdrawals above ₱10,000.
Accounts per playerOne account only. Multiple accounts result in suspension and possible forfeiture of balance.
Minimum deposit₱50 via GCash, Maya, or any supported Philippine bank or e-wallet.
Minimum withdrawal₱200. No withdrawal fees on any tier.
KYC required?Yes — for withdrawals over ₱10,000 and at WildAce's discretion. Usually processed in 1 business day.
Bonus wagering requirement25× bonus amount (standard). VIP cashback has zero wagering requirements.
Self-exclusionAvailable in Account Settings. Takes effect immediately. Permanent exclusions cannot be reversed.
Governing lawRepublic of the Philippines / PAGCOR regulations.
Data protectionPhilippine Data Privacy Act (RA 10173). Data never sold. Deletion requests honoured.
Dispute processSupport → Compliance → PAGCOR. Most issues resolved within 48 hours at support level.

Understood the Terms? Start Playing at WildAce

Registration is free, deposits start from ₱50, and your first week comes with double VIP points. Tara na, kabayan!

PAGCOR
Licensed operator
₱0
Withdrawal fees
24/7
Support in English & Filipino
18+
Responsible gaming enforced
GCash
Maya
GrabPay
Coins.ph
BDO
BPI
UnionBank
Visa / Mastercard